:root{--bg:#0f1115;--panel:#151823;--panel-2:#1a1f2e;--text:#e7ecf3;--muted:#9aa7bd;--accent:#6aa8ff;--green:#55d69e;--red:#ff7a7a;--orange:#ff9b4a;--purple:#b388ff;--yellow:gold;--shadow:0 6.7px 20.1px #00000040;--radius:12px}*{box-sizing:border-box}body{background:var(--bg);color:var(--text);margin:0;padding:0;font-family:Inter,ui-sans-serif,system-ui,Segoe UI,Roboto,sans-serif;font-size:14px;line-height:1.4}.va-shell{grid-template-columns:380px 1fr 300px;gap:9px;width:100vw;height:100vh;padding:9px;display:grid;overflow:hidden}.pane{background:var(--panel);border-radius:var(--radius);box-shadow:var(--shadow);flex-direction:column;height:100%;min-height:0;display:flex;overflow:hidden}.pane-header{background:linear-gradient(#ffffff08,#0000);border-bottom:1px solid #ffffff0f;flex-shrink:0;justify-content:space-between;align-items:center;padding:16px;display:flex}.pane-title{color:#fff;font-size:20px;font-weight:700}.pane-header--tickets{flex-direction:column;align-items:stretch;gap:12px;display:flex}.header-controls{align-items:center;gap:8px;display:flex}.search-bar{flex:1;align-items:center;display:flex;position:relative}.search-icon{opacity:.6;pointer-events:none;font-size:14px;position:absolute;left:10px}.search-input{background:var(--panel-2);width:100%;color:var(--text);border:1px solid #ffffff0f;border-radius:8px;outline:none;padding:8px 32px;font-size:12px}.search-input:focus{border-color:#6aa8ff66}.search-clear{color:var(--muted);cursor:pointer;background:0 0;border:none;border-radius:4px;padding:4px 6px;font-size:14px;position:absolute;right:8px}.search-clear:hover{background:#ffffff1a}.filter-select{background:var(--panel-2);color:var(--text);cursor:pointer;border:1px solid #ffffff0f;border-radius:8px;min-width:120px;padding:8px 12px;font-size:12px}.client-ops-chat-item{background:linear-gradient(135deg,#667eea 0%,#764ba2 100%);border-color:#667eea4d;position:relative;overflow:hidden}.client-ops-chat-item:before{content:"";pointer-events:none;background:linear-gradient(135deg,#ffffff1a 0%,#0000 100%);position:absolute;inset:0}.client-ops-chat-item:hover{border-color:#667eea80;transform:translateY(-2px);box-shadow:0 8px 24px #667eea4d}.client-ops-chat-item.active{outline:2px solid #667eea;box-shadow:0 8px 32px #667eea66}.client-ops-icon{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fff3;border:2px solid #ffffff4d;border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;font-size:24px;display:flex}.client-ops-chat-item .inbox-item__name{color:#fff;font-size:15px;font-weight:700}.client-ops-chat-item .inbox-item__phone{color:#ffffffd9;font-size:12px}.tag--chat{color:#fff;letter-spacing:.5px;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#ffffff40;border:1px solid #ffffff4d;font-weight:700}.new-jobs-item{background:linear-gradient(135deg,#f093fb 0%,#f5576c 100%);border-color:#f093fb4d;position:relative;overflow:hidden}.new-jobs-item:before{content:"";pointer-events:none;background:linear-gradient(135deg,#ffffff1a 0%,#0000 100%);position:absolute;inset:0}.new-jobs-item:hover{border-color:#f093fb80;transform:translateY(-2px);box-shadow:0 8px 24px #f093fb4d}.new-jobs-item.active{outline:2px solid #f093fb;box-shadow:0 8px 32px #f093fb66}.new-jobs-icon{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fff3;border:2px solid #ffffff4d;border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;font-size:24px;display:flex}.new-jobs-item .inbox-item__name{color:#fff;font-size:15px;font-weight:700}.new-jobs-item .inbox-item__phone{color:#ffffffd9;font-size:12px}.tag--jobs{color:#fff;letter-spacing:.5px;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#ffffff40;border:1px solid #ffffff4d;font-weight:700}.inbox{flex-direction:column;flex:1;gap:6px;padding:8px;display:flex;overflow:hidden auto}.inbox-item{background:var(--panel-2);cursor:pointer;border:1px solid #ffffff0a;border-radius:12px;align-items:center;gap:16px;min-height:100px;padding:16px 14px;transition:all .15s;display:flex}.inbox-item:hover{border-color:#ffffff14;transform:translateY(-1px)}.inbox-item.active{outline:2px solid var(--accent)}.inbox-item__left-section{flex-shrink:0;align-items:center;gap:12px;display:flex}.inbox-item__status-icon{background:#ffffff0d;border-radius:50%;justify-content:center;align-items:center;width:32px;height:32px;font-size:22px;display:flex}.inbox-item__profile-container{position:relative}.inbox-item__profile-image{background:var(--accent);border-radius:50%;justify-content:center;align-items:center;width:60px;height:60px;font-size:30px;display:flex}.inbox-item__unread-badge{background:var(--red);color:#fff;border:2px solid var(--panel);z-index:10;border-radius:50%;justify-content:center;align-items:center;min-width:22px;height:22px;font-size:12px;font-weight:700;display:flex;position:absolute;top:-8px;right:-8px}.inbox-item__content{flex-direction:column;flex:1;gap:6px;min-width:0;display:flex}.inbox-item__name{color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:17px;font-weight:700;overflow:hidden}.inbox-item__job-title{color:var(--accent);text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:600;overflow:hidden}.inbox-item__phone{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.inbox-item__last-activity{color:var(--muted);opacity:.8;font-size:12px}.inbox-item__right-section{flex-shrink:0}.tag{text-transform:uppercase;border-radius:12px;align-items:center;padding:4px 8px;font-size:10px;font-weight:600;display:inline-flex}.tag--couple{background:var(--green);color:#00332a}.tag--photographer{background:var(--purple);color:#fff}.tag--group{background:var(--orange);color:#fff}.tag--unknown{background:var(--muted);color:#fff}.tag--done{color:#4ade80;background:#22c55e33;border:1px solid #22c55e4d}.tag--open{color:#60a5fa;background:#3b82f633;border:1px solid #3b82f64d}.inbox-item--ticket{background:linear-gradient(135deg,#667eea 0%,#764ba2 100%);border:1px solid #ffffff1a}.inbox-item--ticket.inbox-item--done{background:var(--panel-2);border:1px solid #ffffff0a}.inbox-item--ticket:hover{transform:translateY(-2px);box-shadow:0 8px 16px #667eea4d}.inbox-item--ticket.inbox-item--done:hover{box-shadow:none;border-color:#ffffff14}.inbox-item--ticket.active{background:linear-gradient(135deg,#667eea 0%,#764ba2 100%);border:2px solid #fff;box-shadow:0 8px 24px #667eea66}.inbox-item--ticket.inbox-item--done.active{background:var(--panel-2);outline:2px solid var(--accent);box-shadow:none;border:1px solid #ffffff0a}.inbox-item__job-icon{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fff3;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:48px;height:48px;font-size:28px;display:flex}.inbox-item--done .inbox-item__job-icon{background:#ffffff0d}.inbox-item--ticket .inbox-item__name{color:#fff;text-shadow:0 2px 4px #0003;font-weight:700}.inbox-item--done .inbox-item__name{color:var(--text);text-shadow:none}.inbox-item--ticket .inbox-item__phone,.inbox-item--ticket .inbox-item__last-activity{color:#ffffffe6;text-shadow:0 1px 2px #0000001a}.inbox-item--done .inbox-item__phone,.inbox-item--done .inbox-item__last-activity{color:var(--muted);text-shadow:none}.inbox-item--ticket .tag{color:#fff;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);text-shadow:0 1px 2px #0003;background:#ffffff40;border:1px solid #ffffff4d;font-weight:600}.inbox-item--ticket.inbox-item--done .tag--done{color:#fff;background:#4caf504d;border:1px solid #4caf5080}.header-title-section{align-items:center;gap:12px;display:flex}.header-profile-image{background:var(--accent);border-radius:50%;justify-content:center;align-items:center;width:40px;height:40px;font-size:24px;display:flex}.header-text{flex-direction:column;display:flex}.header-name{font-size:16px;font-weight:700}.header-group-info{color:#666;font-size:12px}.header-group-info:before{content:"👥 "}.header-actions{gap:8px;display:flex}.header-btn{background:var(--accent);color:#fff;cursor:pointer;border:none;border-radius:8px;padding:8px 16px;font-size:12px;font-weight:600}.header-btn:hover{opacity:.9}.thread{flex-direction:column;flex:1;gap:8px;padding:16px;display:flex;overflow:hidden auto}.bubble-wrapper{width:100%;display:flex}.bubble-wrapper--in{justify-content:flex-start}.bubble-wrapper--out{justify-content:flex-end}.bubble{max-width:68%;box-shadow:var(--shadow);word-break:break-word;background:#1e2434;border:1px solid #ffffff0f;border-radius:12px;padding:10px 12px}.bubble--out{background:#22314a;border-color:#6aa8ff59}.bubble--group{border-left:3px solid var(--orange)}.bubble__sender{color:var(--accent);margin-bottom:4px;font-size:11px;font-weight:600}.bubble__text{white-space:pre-wrap;color:var(--text);font-size:14px;line-height:1.4}.bubble__meta{color:var(--muted);margin-top:6px;font-size:11px}.empty{color:var(--muted);text-align:center;padding:20px;font-size:14px}.composer{background:linear-gradient(#0000,#ffffff08);border-top:1px solid #ffffff0f;flex-shrink:0;padding:16px}.composer-input-section{align-items:flex-end;gap:8px;display:flex}.composer__input{background:var(--panel-2);min-height:40px;color:var(--text);resize:vertical;border:1px solid #ffffff14;border-radius:8px;flex:1;padding:10px 12px;font-family:inherit;font-size:14px;line-height:1.4}.composer__input:focus{border-color:var(--accent);outline:none;box-shadow:0 0 0 2px #6aa8ff33}.composer__input::placeholder{color:var(--muted)}.composer-actions{gap:8px;display:flex}.composer__send{background:var(--accent);color:#00152d;cursor:pointer;border:none;border-radius:8px;padding:10px 20px;font-size:14px;font-weight:700}.composer__send:disabled{opacity:.5;cursor:not-allowed}.composer__send:hover:not(:disabled){opacity:.9}.context{flex:1;padding:16px;overflow-y:auto}.detail-section{margin-bottom:24px}.detail-section h3{color:var(--accent);margin-bottom:12px;font-size:14px;font-weight:600}.detail-item{border-bottom:1px solid #ffffff0f;justify-content:space-between;padding:8px 0;display:flex}.detail-label{color:var(--muted);font-size:12px;font-weight:500}.detail-value{color:var(--text);text-align:right;font-size:12px}.empty-state{text-align:center;flex-direction:column;justify-content:center;align-items:center;height:100%;padding:40px;display:flex}.loading-state{text-align:center;flex-direction:column;justify-content:center;align-items:center;padding:40px;display:flex}.loading-spinner{margin-bottom:12px;font-size:32px;animation:2s linear infinite spin}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.loading-state p{color:var(--muted);font-size:14px}.error-state{text-align:center;background:var(--bg);height:100vh;color:var(--text);flex-direction:column;justify-content:center;align-items:center;padding:40px;display:flex}.error-state h2{color:var(--red);margin-bottom:16px}.error-state p{color:var(--text);max-width:600px;margin-bottom:12px}.error-state pre{background:var(--panel);text-align:left;border:1px solid #ffffff1a;border-radius:8px;max-width:600px;padding:16px;font-size:12px;overflow-x:auto}.empty-state-icon{opacity:.6;margin-bottom:16px;font-size:64px}.empty-state-title{margin:0 0 8px;font-size:20px;font-weight:600}.empty-state-message{color:var(--muted);margin:0;font-size:14px}.inbox::-webkit-scrollbar{width:4px}.thread::-webkit-scrollbar{width:4px}.context::-webkit-scrollbar{width:4px}.inbox::-webkit-scrollbar-track{background:#ffffff05}.thread::-webkit-scrollbar-track{background:#ffffff05}.context::-webkit-scrollbar-track{background:#ffffff05}.inbox::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:2px}.thread::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:2px}.context::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:2px}.inbox::-webkit-scrollbar-thumb:hover{background:#fff3}.thread::-webkit-scrollbar-thumb:hover{background:#fff3}.context::-webkit-scrollbar-thumb:hover{background:#fff3}.bubble--pending{opacity:.7;border-left:2px solid var(--yellow)}.bubble--failed{opacity:.8;border-left:2px solid var(--red)}.status-indicator{opacity:.8;margin-left:6px;font-size:11px}.bubble--contact{background:#1a2332;border-color:#6aa8ff33}.bubble--contact.bubble--out{background:#1f2d42;border-color:#6aa8ff4d}.bubble__contact{align-items:center;gap:10px;padding:4px 0;display:flex}.contact-icon{flex-shrink:0;font-size:32px;line-height:1}.contact-info{flex:1;min-width:0}.contact-label{color:var(--muted);opacity:.9;margin-bottom:3px;font-size:10px;font-weight:500}.contact-name{color:var(--text);word-break:break-word;margin-bottom:2px;font-size:11px;font-weight:600}.contact-phone{color:var(--text);word-break:break-word;font-size:11px;font-weight:600}.external-id-indicator{background:var(--accent);border-radius:50%;width:4px;height:4px;margin-left:4px;display:inline-block}.drive-media-display{width:100%;margin-top:8px}.drive-media-link{background:#ffffff08;border:1px solid #ffffff14;border-radius:8px;align-items:flex-start;gap:10px;padding:10px;display:flex}.drive-media-link-icon{flex-shrink:0;font-size:24px;line-height:1}.drive-media-link-info{flex:1;min-width:0}.drive-media-link-title{color:var(--text);word-break:break-word;margin-bottom:4px;font-size:13px;font-weight:600}.drive-media-link-meta{color:var(--muted);flex-wrap:wrap;align-items:center;font-size:11px;display:flex}.drive-media-separator{margin:0 4px}.drive-media-caption{color:var(--text);margin-top:6px;font-size:12px;font-style:italic}.drive-media-actions{flex-shrink:0;gap:6px;display:flex}.drive-media-preview-btn,.drive-media-copy-btn,.drive-media-open-btn{color:var(--accent);cursor:pointer;background:#6aa8ff26;border:1px solid #6aa8ff4d;border-radius:6px;align-items:center;gap:4px;padding:6px 10px;font-size:11px;font-weight:600;text-decoration:none;transition:all .15s;display:flex}.drive-media-preview-btn:hover,.drive-media-copy-btn:hover,.drive-media-open-btn:hover{background:#6aa8ff40;border-color:#6aa8ff66}.drive-media-preview-icon,.drive-media-copy-icon,.drive-media-open-icon{font-size:14px}.drive-media-size-warning{color:var(--orange);background:#ff9a4a26;border:1px solid #ff9a4a4d;border-radius:6px;align-items:center;gap:4px;padding:6px 10px;font-size:11px;font-weight:600;display:flex}.drive-media-preview{background:#0000004d;border-radius:8px;margin-top:10px;overflow:hidden}.drive-media-preview-iframe{border:none;width:100%;height:400px;display:block}.drive-media-preview-iframe--audio{height:200px}.drive-media-preview-image{object-fit:contain;width:100%;height:auto;max-height:600px;display:block}.drive-media-preview-video{width:100%;height:auto;max-height:600px;display:block}.drive-media-preview-audio{flex-direction:column;align-items:center;gap:12px;padding:20px;display:flex}.drive-media-audio-icon{font-size:48px}.drive-media-audio-player{width:100%;max-width:400px}.drive-media-error{text-align:center;padding:20px}.drive-media-error-icon{margin-bottom:12px;font-size:48px}.drive-media-error-text{color:var(--text);margin-bottom:8px;font-size:13px;line-height:1.4}.drive-media-error-details{color:var(--muted);margin-bottom:12px;font-size:11px}.drive-media-error-actions{flex-wrap:wrap;justify-content:center;gap:8px;display:flex}.drive-media-error-link{background:var(--accent);color:#fff;border-radius:6px;padding:8px 16px;font-size:12px;font-weight:600;text-decoration:none;transition:opacity .15s}.drive-media-error-link:hover{opacity:.9}.audio-transcription{border-left:3px solid var(--purple);background:#ffffff08;border-radius:6px;margin-top:10px;padding:10px}.transcription-label{color:var(--purple);text-transform:uppercase;margin-bottom:4px;font-size:10px;font-weight:600}.transcription-text{color:var(--text);font-size:12px;line-height:1.4}.load-more-container{justify-content:center;margin-bottom:8px;padding:12px;display:flex}.load-more-btn{color:var(--accent);cursor:pointer;background:#6aa8ff26;border:1px solid #6aa8ff4d;border-radius:8px;padding:8px 20px;font-size:12px;font-weight:600;transition:all .15s}.load-more-btn:hover:not(:disabled){background:#6aa8ff40;border-color:#6aa8ff66;transform:translateY(-1px)}.load-more-btn:disabled{opacity:.5;cursor:not-allowed}@media (max-width:1400px){.va-shell{grid-template-columns:350px 1fr 280px}}@media (max-width:1200px){.va-shell{grid-template-columns:320px 1fr 260px}}@media (max-width:1000px){.va-shell{grid-template-columns:280px 1fr 240px}}.header-select{background:var(--panel);color:var(--text);cursor:pointer;border:1px solid #6aa8ff33;border-radius:6px;margin-right:8px;padding:6px 12px;font-size:12px;font-weight:500;transition:all .15s}.header-select:hover{background:var(--panel-2);border-color:#6aa8ff66}.header-select:focus{border-color:var(--accent);outline:none}.header-btn{background:var(--panel);color:var(--text);cursor:pointer;border:1px solid #6aa8ff33;border-radius:6px;align-items:center;gap:4px;margin-left:8px;padding:6px 12px;font-size:12px;font-weight:500;transition:all .15s;display:inline-flex}.header-btn:hover{background:var(--panel-2);border-color:#6aa8ff66;transform:translateY(-1px)}.header-btn--primary{color:var(--accent);background:#6aa8ff26;border-color:#6aa8ff4d}.header-btn--primary:hover{background:#6aa8ff40;border-color:#6aa8ff66}.thread--small .bubble__text{font-size:12px;line-height:1.4}.thread--regular .bubble__text{font-size:14px;line-height:1.4}.thread--medium .bubble__text{font-size:16px;line-height:1.5}.thread--large .bubble__text{font-size:18px;line-height:1.5}.bubble-wrapper--selection-mode{align-items:flex-start;gap:8px;display:flex}.bubble__checkbox-wrapper{flex-shrink:0;padding-top:8px}.bubble__checkbox{cursor:pointer;width:18px;height:18px;accent-color:var(--accent)}.bubble--selected{border-color:var(--accent)!important;background:#6aa8ff26!important}.bubble-wrapper--selection-mode .bubble{cursor:pointer}.bubble-wrapper--selection-mode.bubble-wrapper--out{justify-content:flex-end}.bubble-wrapper--selection-mode.bubble-wrapper--in{justify-content:flex-start}